IT Support Desk Team Leader
North Yorkshire
Permanent
£30k-39k (DOE)
IT Support Desk Team Leader needed for a permanent opportunity based near York (N Yorkshire). Start ideally in Spring 2025.
Managing the day-to-day activities of the IT Service Desk team which supports end user IT service requests and incident management.
- A ‘hands-on’ IT Support Desk Team Leader / Service Desk Manager needed to deliver excellent IT end-user experience and customer satisfaction.
- Ensuring the team focus on the top priorities and deliver to agreed SLAs / service levels.
- Coordinating / prioritising key activities and tasks for the IT Service Support operations team.
- Acting as the main point of contact for customers with IT incidents and service requests.
- Resolving IT incidents to agreed SLAs, IT service levels and metrics including: resolution rates, response times and customer satisfaction.
- Managing 3rd party suppliers + escalating serious or recurring IT service issues to the management team.
- Maintaining a team shift rota to support the business inside/outside of agreed hours.
- Salary/Benefits include: £30-£39k Salary (DOE) + 25 days holiday (plus BHs) + Pension + Life Insurance + More.
