IT Support Engineer
Location: Remote (Home-Based with Travel to Customer Sites)
Salary: £26,000 - £28,000 per annum (depending on experience)
Employment Type: Full-Time
Join Our Client as a 1st Line Support Engineer - Fully Remote Opportunity with Great Benefits!
Are you passionate about technology and delivering outstanding customer service? As a 1st Line Support Engineer, you'll be at the forefront of solving technical queries while working in a dynamic, fully remote environment. You’ll gain exposure to the full IT landscape, not just a narrow subset of technology, making this a perfect opportunity for anyone who thrives on learning the latest technologies and making an impact.
Why You’ll Love This Role:
- Work Remotely: Enjoy the freedom and flexibility of working from home while staying connected with a supportive, collaborative team. You’ll also have the opportunity to visit customer sites, adding variety to your routine.
- Grow Your Skills: Our client offers sponsored training and development programs, along with a technical exam incentive scheme, so you’ll be continually enhancing your knowledge and career.
- Comprehensive Health & Wellness Package: Benefit from private medical insurance and their Employee Assistance Programme to support your well-being.
- Generous Leave: You’ll receive 20 days of annual leave, plus bank holidays, and even a day off to celebrate your birthday!
- Tech Perks: You’ll be provided with all the necessary IT equipment and a company mobile phone, ensuring you’re set up for success.
- Financial Security: Their company pension scheme will help you plan for the future.
Why You'll Love This Role:
- Be the first point of contact for technical queries via phone, email, and their ITSM tool.
- Manage and progress tickets, ensuring clear and consistent communication with clients.
- Work closely with 2nd and 3rd Line teams to deliver timely solutions.
- Visit customer sites as needed for face-to-face support.
- Stay ahead of emerging technologies to deliver the best service.
What They’re Looking For:
- A background in Managed Service Providers (MSP) or B2B environments.
- Experience with Office 365, Azure, Windows 11, macOS, and iOS.
- A proactive problem solver who is self-motivated and adaptable.
- Excellent communication skills with a passion for delivering first-class service.
Ready to Join? If you’re excited about advancing your career while enjoying great benefits and a flexible working environment, they’d love to hear from you.
Position Details:
- Full-time, Permanent
- Monday - Friday schedule
- Fully Remote with occasional customer site visits
How to Apply
Join our client in delivering top-tier IT services and be part of a team that values innovation, collaboration, and professional growth. If you are a driven and experienced Service Desk Manager looking for a new challenge, they would love to hear from you.
Apply now through the companies dedicated recruitment portal and take your career to the next level!
