IT Support Technician

Reference
-20976P/2
Employer
Syntax Consultancy Ltd
Contract Type
Permanent
Speciality
IT & Telecoms, IT Contractor
Location
Derbyshire, East Midlands, England
Town/City
Derby
Benefits
£25000.00 - £30000.00 Per Annum £25-30k (DOE)
Salary
£25,000 to £30,000 Per Annum
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IT Support Technician

Derbyshire

Permanent

£25,000 - £30,000 (DOE)



IT Support Technician needed for a permanent position in Derbyshire (approx. 10 miles north of Derby).



A superb opportunity for an IT Technician looking to progress their IT career and take a step up into an IT Support Team Leader role.



A chance to join an established and growing business with a proven track record in their industry. Start ASAP in Spring 2025.



Key experience + responsibilities will include:




  • Managing IT service requests from end-users + resolving IT incidents to 1st/2nd line level.

  • Escalating more complex issues to 2nd/3rd Line IT Support teams, and external 3rd party providers.

  • Setting up end-user hardware using imaging and automated Device Management systems.

  • Using IT Service Desk logging systems + Remote Support Tools.

  • Supporting IT projects including software / hardware upgrades + rollouts.

  • Full UK Driving Licence and own vehicle preferred.

  • Any experience of leading / managing a small IT Support team would be an advantage.

  • Technical Environment: Office 365, Windows, Active Directory, Mobile Devices (iPads/iPhones), Printers, TCP/IP, Networking, Fixed-Line (ADSL/Fibre/3G/4G).

  • Benefits: Salary to £25k-£30k (DOE) + 25 days Holiday (+ BHs) + Pension + Life Assurance + BUPA Medical/Dental + Training & Professional Development + More.