System Support Officer

The Electoral Commission is looking for a System Support Officer to join their team.

Job Title: System Support Officer

Location: London, EC1Y 8YZ (Hybrid Working)

Salary: £40,398 - £42,417 per annum (DOE), plus London allowance £3,217

Job Type: Full – Time, Permanent

About Us:

The Electoral Commission is the independent body which oversees elections and regulates political finance in the UK. We’re here to ensure the UK’s elections are well-run and the public have confidence in democratic processes.

System Support Officer - The Role:

As part of the Business Applications and Data Team you will be responsible for supporting and maintaining critical applications, predominantly SharePoint and MS Teams. An understanding of CRM would be beneficial or willingness to learn. You will work closely with relevant stakeholders and vendors to ensure M365 technologies meet the needs of the business and align with organisational goals.

System Support Officer - Key Responsibilities:

- Act as the subject matter expert for Microsoft collaboration tools, providing technical guidance and decision-making support

- Develop and implement AI strategies, including Microsoft Copilot, in collaboration with IT and senior stakeholders

- Manage and optimise SharePoint, ensuring seamless integration with Power Automate, Power Apps, and third-party application

- Support and train users on SharePoint, Microsoft Teams, and Dynamics 365, resolving technical issues and enhancing adoption

- Oversee Microsoft 365 administration, focusing on SharePoint, Dynamics 365, and Teams to improve efficiency and governance

- Build strong relationships with stakeholders, vendors, and internal teams to drive collaboration and digital transformation

System Support Officer - You:

- Educated to degree level or equivalent experience with Microsoft 365, SharePoint Online Design, and Administration

- Experience working with M365 collaboration as SharePoint Administrator role and Teams Administrator

- Managing a SharePoint Online tenant, provisioning site collections, managing access, configuring features, configuring search, creating and managing content types, lists, libraries, metadata, workflows. Experience with integrating Microsoft Teams and SharePoint with other Microsoft services and third-party tools

- Ability to translate technical concepts into information that is easily understood by business users

System Support Officer - Benefits:

The Electoral Commission offers a competitive mix of benefits including:

- Salary: £40,398, with a 28.97% employer pension contribution (£11,703)

- Flexible working options, including homeworking, flexi scheme, and compressed hours

- £312 annual tax-free working from home allowance

- 28 days' annual leave (rising to 30 after 4 years) plus 8 bank holidays

- Extensive learning & professional development opportunities

- Eye care vouchers, Ride 2 Work, and option to sell up to 5 days' leave

- Hybrid working model (40% office-based)

Application Process:

We want to attract the broadest range of talented people who are passionate about democracy. The more diverse our workforce, the better we can adapt to and reflect the needs of society. We welcome applications from all backgrounds and as a staff member you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

To adhere to our commitment to anonymous recruitment, please remove all reference to your name, age, ethnicity and other identifiable information. This allows us to assess candidates based solely on their knowledge and skills, free from bias related to background, gender, or ethnicity.

Supporting Statement: Your statement should also be anonymous, and highlight your relevant skills, experience, in relation to the job criteria and person specification which can be downloaded.

Closing date: 23:59, Friday, 11 April 2025

Interviews will be held the week commencing 21 April 2025